Q: Where do you ship from?
A: We ship from our partnered warehouses & factories located in the US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
Q: How long will it take for my items to arrive?
A: It will usually take 7-20 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
IMPORTANT NOTE: Delays up to 30 days may occur during COVID-19 pandemic.
Q: How long will it take to receive a tracking number?
A: It will take usually between 3-5 business days.
Q: Where can I place an order from?
A: You can place an order from any country, we ship Worldwide.
Q: Is shipping really FREE?
A: Shipping is Free Worldwide on all orders over $60. Please check shipping rates in our Shipping Policy page.
Q: Where is your company located?
A: We have an office in the beautiful country: Lithuania; Supply warehouses in: USA and China;
Q: Which currency will I be charged in?
A: We process all orders in $ USD. While the content of the cart is displayed in several currencies, you will checkout using $ USD at the most current exchange rate.
Q: Will I receive a confirmation number when I place my order?
A: Yes, all customers will receive an order number after placing their orders. Please contact us at firstname.lastname@example.org if you don't receive one within 24 hours.
Q: Will I (the customer) have to pay customs?
A: For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece. Payment of these charges and taxes are your responsibility and will not be covered by us.
Q: What payment methods do you accept?
A: We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.